Frequently Asked Questions

Propane

  • Yes, propane is extremely safe both for the environment and humans. Unlike gasoline and other alcohol-based fuels, it cannot be ingested. It is non-toxic and releases as a vapor in the event of a leak, preventing it from contaminating soil and groundwater. Even the odorant added to give propane its signature sulfuric smell, called mercaptan, is completely harmless.

  • Propane is the best alternative for creating an environmentally friendly space in and around your home. It is one of the cleanest burning fuels available, producing low levels of carbon dioxide and no trace of sulfur dioxide. Compared to gasoline, propane has less of an effect on greenhouse gases and automatically guarantees safety if there is a leak due to its vaporization.

  • Due to the way it is stored and its chemical makeup, propane has an endless shelf life. It will be ready to use no matter how long ago your tank was filled. While propane itself lasts a lifetime, it is crucial to keep the tank in good condition.

  • Yes, the price of propane changes by the day. This can stem from a number of factors such as demand, weather conditions, and individual usage. If you would like to know today’s price for propane, call the office.

Propane Tanks

  • Lift the lid on the top of the tank and look for a small round gauge. The arrow points to a number that indicates the percentage of gas remaining in the tank. A full tank of propane will read 80%.

  • Standard practice for propane providers is to fill the tank to 80% full. This allows for the propane to expand while inside of the tank. Filling any more than this is considered a safety hazard.

  • Choosing the right size tank for your property depends on several factors including the number of connected appliances, square footage, general usage, etc. Call the office today if you have any questions.

  • Choosing between an aboveground or underground propane tank depends on your personal preference as well as your budget and property conditions. We will have our estimator examine your property to determine the best location for your tank. Please visit our Propane Tanks page for more information on the difference between aboveground and underground tanks!

Billing & Payment

  • You can pay your bill online by using the MyFuelAccount portal at the top of our website or by clicking on this link:

    https://myfuelaccount.com/qualitypropaneonline

    If you do not wish to pay online, you can call our office to pay over the phone with a valid credit or debit card. You can also send us a check or pay with cash in-person at either of our locations.

  • Yes! Requesting to be put on auto payments is easy. Just give us a call or fill out the contact form.

  • We accept American Express, Discover, Mastercard, and Visa.

  • Quality Propane does not provide contracts for our customers. We operate using daily prices, meaning the cost of propane will change every day. If you would like to know the current price of propane, call the office today.

Service & Delivery

  • Quality Propane is open Monday-Friday from 8 AM-4:30 PM. We are closed on Saturday and Sunday, but we always offer 24-hour emergency service for our customers!

  • We service most towns in eastern Connecticut and all of Rhode Island. Please visit our About page for a fully detailed map of our service area! If you do not see your town listed, feel free to call us for inquiries.

  • You should call our office when your tank is at 40% full to ensure ample time for a delivery. It is our top priority to refill your tanks when they are running low so you can stay satisfied all year round. If the percentage is too low and a same-day delivery is needed, additional fees may apply.

  • Yes! Annual maintenances are crucial for keeping a propane system healthy. One of our licensed technicians will assess your system for leaks, clean all parts, and report back on any unusual changes or signs of damage. Having your system checked every year can prevent hazardous conditions from going unnoticed. All appliances require maintenances, from AC units to furnaces, so call our office today to ensure you are on our schedule!

Accounts

  • You can easily find your account number on your invoices. It will be labeled in a box titled “Account #” and is 4-5 digits in length. This is NOT the same as the invoice number, which is typically much longer and listed in a different location.

    If you are still having trouble, contact the office for assistance.

  • Quality Propane is excited to have you! To switch to us, please follow the steps below to begin the process:

    1. Call the office and inform us which company you are switching from. We will set up an account for you at this time.

    2. We will send your current company a disconnect letter. They will then pick up their tanks from your property.

    3. After this, we will bring out our tanks to your property and top them off.

  • Your price per gallon (PPG) changes based on your propane usage. Please contact our office for a personalized quote.

Moving

  • Congratulations on your new home! Quality Propane is happy to welcome you with our exceptional propane service. Depending on how you would like to move forward, here are the steps you must take if our tanks are on your new property:

    If you would like to keep the propane tanks:

    1. Gather all useful information about your propane-powered property, such as the size of the tank, what appliances it powers, and any questions or concerns you may have.

    2. Call our office to set up an account with us.

    If you would like to switch to another propane provider:

    1. Call our office to begin the process.

    2. We must pick up our propane tanks before you are able to move forward with another provider.

    If you would like to switch from propane to electric:

    1. Call our office to begin the conversion process.

    2. We will disconnect the tank from all appliances and pick up our tank.

  • We are sad to see you go! To have a safe and smooth move-out process with Quality Propane, here are the steps you must take before you relocate:

    1. Contact the office to begin the process. First, we will ask you to locate the tank on your property and take a photo of the gauge. We will credit you based on the level of propane remaining in the tank.

    2. We will then ask for important information such as the closing date, contact information for the attorney, and any important documents we may need.

    3. In the event that it is necessary, we will send a technician to do any needed maintenance on your tank or your system.

    4. When we have completed the process, we will close your account with us.

Become a Customer

Want to be treated where every customer counts? Become a Quality Propane customer today and enjoy 24-hour emergency service, exceptional dedication, and unbeatable prices!

Become a Customer